Checkmate Supply wants you to be happy with your purchase. However, we understand that there are circumstances that warrant a return. Please read the following terms carefully.
You may return any unopened product for a refund within 30 days of receipt of the product. The return timeframe for orders placed from Nov 15th through December 25th is extended until Jan 31st . Returned items must be received by Checkmate Supply in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals. All approved returns will be refunded 100% of the purchase price of the unit unless a restocking fee has been assessed. However, you will not be reimbursed for any shipping or handling charges. If Checkmate Supply shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by Checkmate Supply will be deducted from your return amount. We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. Checkmate Supply reserves the right to charge up to a 25% restocking fee if needed.
DAMAGED, DEFECTIVE OR MISSING ITEMS
Damaged, defective or missing items must be reported to Checkmate Supply within 30 days. If items were damaged in transit, Checkmate Supply will file a claim with the carrier on your behalf for the damaged items and will send out a replacement item with a return shipping label for the damaged item. Checkmate Supply will ship replacement or missing items to you using the most economical shipping method available at the time. Please retain the original packaging for inspection by the carrier. Your account will be charged for the replacement item and then you will receive a credit for the defective item once it has been received by Checkmate Supply.
If an item is covered under a manufacturer's warranty and needs to be repaired or replaced after 30 days, simply ship the item back to us and we will act as your agent with the manufacture to get your item repaired or replaced. The manufacture is solely responsible for determining if your item qualifies for warranty coverage. You are responsible for the shipping Website Requirements Thursday, May 25, 2017 7:10 PM charges to get the item back to Checkmate Supply. We strongly suggest you use an insured, traceable shipping method. Checkmate Supply will not be responsible for lost or damaged items. Once the item has been repaired or replaced by the manufacturer, Checkmate Supply will ship the item back to you.
Undeliverable Packages or Unclaimed Packages returned to us will be assessed a return shipping fee equal to the original shipping amount in addition to the original shipping charges to cover the fees assessed to Checkmate Supply by FedEx or USPS for returning the package to us. If the customer requests the package to be re-shipped to them the original shipping charges must again be paid.